Reference

What You Agree to When You Use polobet

These terms set out the rules that govern your account, your deposits through PayPal, Venmo, or Play+, and your access to the casino and sportsbook where permitted by state law.

Account eligibility by statePayPal, Venmo & Play+ payment termsAccount security obligationsWithdrawal and verification rulesYour rights and how to contact us

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

Reach Us About These Terms

If a specific clause is unclear or you need to raise a dispute about how a term was applied to your account, our support team handles those requests through three channels. Have your account ID ready to speed up the review.

Live Chat Start a live chat from your account dashboard for real-time help with term interpretations, account restrictions, or payment disputes tied to these rules.

Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your situation. We respond in writing.

Account Help Center The Help Center inside your account contains clause-level explanations for common questions about eligibility, payments, and account closure procedures.

How These Terms Apply to Your Account

polobet Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access to polobet is available only where state law permits online casino and sportsbook activity. By opening an account, you confirm you are located in an eligible state and meet the minimum age requirement established by that state's law. These terms form a binding agreement between

1
you and us the moment you complete account registration. We may update these terms when regulations or platform operations change. When we do, we'll notify you by email and post the revised version here with the effective date clearly marked. Continuing to use the account after
2
that date means you accept the updated terms. Your payment activity — whether you fund your account through PayPal, Venmo, or a Play+ prepaid card — is governed by the transaction terms in Section 4 of this document, alongside the terms of your payment provider. Chargebacks
3
initiated against settled, authorized transactions may result in account suspension pending review. We keep records of all payment instructions and verification steps, which we may use if a dispute arises. If you disagree with a change to these terms, you may close your account before the
4
effective date at no penalty.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

Your account data is stored with encryption and accessed only for the purposes described in our Privacy Policy, which is incorporated into these terms by reference. We do not sell your personal information to third parties. Account security is a shared responsibility — you are required to keep your login credentials private and notify us immediately if you suspect unauthorized access through the live chat or email channels listed above.

Data Retention

We retain your account records, transaction history, and identity verification documents for the period required by applicable state law and our internal audit obligations.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how you navigate the lobby. You can manage cookie preferences in your browser settings.

Identity Verification

Before processing a withdrawal, we verify your identity through document submission via the account portal. This step is required regardless of whether you withdraw via PayPal, Venmo, or Play+.

Requesting Changes

To update personal details, request account data export, or initiate account closure, submit a written request through live chat or email. We process requests within the timeframe state law requires.

Common Questions About These Terms

These are the questions we hear most often when someone reviews the terms for the first time. Each answer reflects how the relevant clause actually works in practice, including how payment methods like PayPal and Venmo fit into the rules.

No. Access and certain term conditions depend on state law. Where online casino or sportsbook activity is not permitted under state law, your account will not be activated regardless of registration.

We notify you by email before changes take effect. The updated document is posted here with a clear effective date. You may close your account before the date if you disagree.

Contact support through live chat first. Chargebacks filed directly with your payment provider for authorized transactions may trigger an account review and temporary restriction pending investigation.

Timing depends on how quickly you upload the required documents through the account portal. Once your documents are reviewed and accepted, your withdrawal request moves to processing for the method you chose.

Yes. All funding and withdrawal activity through Play+ is subject to Section 4 of these terms alongside the Play+ cardholder agreement. Both sets of terms apply simultaneously.

Submit a written request via live chat or email with your account ID. We process data export and closure requests within the timeframe required by your state's applicable regulations.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

InfoCollege Basketball Moneyline Guide Apppolobet App InfoFAQ

What You Agree to When You Use polobet

Reach Us About These Terms

Data, Security and Your Account Rights

Data Retention

Cookie Policy

Identity Verification

Requesting Changes

Common Questions About These Terms

01 Do these terms apply the same way in every US state?

02 Can polobet change these terms without notice?

03 What happens if I dispute a PayPal or Venmo transaction?

04 How long does identity verification take before a withdrawal clears?

05 Are my Play+ card transactions covered by these terms?

06 How do I request a copy of my account data or close my account?

Terms & Conditions

Related pages

Related pages