Reference

The Answers You're Actually Looking For

These are the questions we hear most often — covering your account, deposits via PayPal or Venmo, how withdrawals clear, and what happens when you need help fast. Every answer here comes straight from how the platform actually works, not a generic script.

Account & LoginPayPal · Venmo · Play+Withdrawals ExplainedLive Chat AccessState Eligibility
Explore the Lobby Read FAQ
polobet The Answers You're Actually Looking For
REACH US DIRECTLY

Ways to Get Help When the FAQ Doesn't Cover It

Some questions need a real person. If you've read through here and still need clarification — especially around a pending withdrawal, a verification document or an account access issue — these are the fastest ways to reach us. Live chat is available directly from your account dashboard, and email works well for anything that needs a paper trail.

Live Chat Open chat from the icon in your account dashboard. A real agent joins the thread and can pull your transaction history directly during the session.
Email Support Send your question to our support inbox for anything requiring attachments, like identity documents or screenshots of a payment issue that needs review.
FAQ Search Use the search bar at the top of this page to jump straight to the section covering your topic — account, payments, withdrawals or state access.
PLATFORM AT A GLANCE

What the Platform Supports Right Now

3
Local payment methods: PayPal, Venmo, Play+
Web + Mobile
Lobby access via browser on any device, no app download required
SSL
Encrypted account and wallet connections across all sessions
State-Based
Access depends on your state's current online gaming laws
polobet What This Page Covers and How to Use It

What This Page Covers and How to Use It

We built this FAQ around the questions that come up most inside our live chat queue and email inbox — not a generic list copied from another casino. If you're trying to figure out why a PayPal deposit is pending, how identity verification works before your first withdrawal, or whether your state is eligible to access the lobby, you're in the right

place. Each section below tackles one specific topic: account setup, funding your wallet, pulling money out, reaching support and understanding access by state. Players in New York and Los Angeles ask us these questions daily, so the answers are written with those real situations in mind. Where something changes based on your state, we say so clearly rather than pretending one answer

fits everyone. If you can't find what you need here, our live chat team picks up the thread directly from any page in the lobby.

  • PayPal
  • Venmo
  • Play+ Prepaid
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate and Useful

A FAQ page is only worth reading if the answers stay current and come from the people who actually run the platform. Here's how we keep this one honest.

Written by the Operator

Every answer here comes from our own account, payments and support teams — not scraped from a third-party site or assembled from generic templates.

Updated When Policies Change

When payment processing steps shift or state eligibility updates, we revise the relevant FAQ entries before the change affects your account.

Grounded in Real Tickets

We reviewed months of live chat and email questions to build this list. If something keeps coming up, it earns a spot here with a full answer.

No Invented Details

We don't make up payout speeds, approval windows or eligibility claims. If a step depends on your bank or your state, we say that plainly.

Frequently Asked Questions About Your Account

These are the questions our support team fields most. We've written answers the way we'd explain it in a live chat — directly, with the actual steps, not a pointer to another page.

Go to the Deposit section in your account wallet, select PayPal or Venmo, enter the amount and confirm through your PayPal or Venmo app. The funds post to your lobby balance once the transfer clears on their end.

PayPal occasionally holds a transfer for a short review before releasing it. This is PayPal's own process, not something we can override. Check your PayPal activity feed for a status update — it usually resolves without any action needed from you.

We require a government-issued photo ID and proof of address — a utility bill or bank statement works — uploaded through your account settings. Verification is reviewed before your first withdrawal request is processed, not before you can deposit.

Yes. Select Play+ at the deposit screen and follow the prompts to link your Play+ prepaid card number. Play+ works like a debit card in our payment system and is accepted for both deposits and withdrawals where supported.

Access depends on your state's current laws around online casino and sports betting. We operate where local law permits. Your account creation screen will confirm eligibility for your location during the registration step.

Open live chat from your account dashboard — the chat icon sits in the lower corner of every lobby page. You can also email us if you need to attach a document, such as a verification ID or a payment screenshot that needs review.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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