Reference

How polobet Handles Your Personal Information

Your privacy is not a footnote at polobet — it shapes how we collect, store and use the information tied to your account, your payment methods, and your activity on our platform.

Account data protectionPayPal, Venmo, Play+ payment privacyYour right to access or delete dataCookie and tracking controlsUS-based contact path
polobet How polobet Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Encryption and Secure Storage

All data transmitted between your browser or mobile app and our servers is encrypted using SSL. Stored account records — including identity verification documents — are held in access-controlled environments.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can adjust cookie preferences at any time through the cookie banner or your browser settings.

Retention and Deletion

We keep your account data for as long as your account is active and for any period required by applicable state law. Once that period ends, we delete or anonymize the records. You can request earlier deletion where the law permits it.

Third-Party Sharing

We share data only with payment processors like PayPal and Venmo, identity-verification services, and state regulators where required. We do not sell your personal information to advertisers or data brokers.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Live Chat

Start a live chat session directly from your account dashboard. A support agent can answer data access questions and log a formal data request on your behalf.

Email Support

Send a written request to our privacy team via the email address listed in your account settings. We aim to acknowledge data requests within two business days.

Account Settings

Several privacy controls — including cookie preferences and marketing opt-outs — are available directly inside your account settings page without needing to contact support.

Privacy Policy Questions Answered

Below are the questions we hear most often about how your data is handled at polobet. If your question isn't covered here, reach us through live chat or the email address in your account settings.

We collect your name, email, date of birth, mailing address, and identity documents needed for verification. Payment method identifiers for PayPal, Venmo, or Play+ are also recorded per transaction.

Only with parties that operate your transactions or verify your identity — PayPal, Venmo, Play+ processors, and state regulators where required. We do not sell personal data to third-party advertisers.

Log in to your account, head to the account settings page, and submit a data access request. Alternatively, email our privacy team directly; we acknowledge requests within two business days.

Yes. Where local law permits and no state-mandated retention period applies, we will delete or fully anonymize your account records. Start the request through live chat or via the privacy email in your settings.

Session cookies keep you logged in as you move through the lobby. Analytics cookies help us see which sections get used most. You can turn non-essential cookies off through the cookie banner at any time.

No. We store only transaction reference IDs returned by the payment processor. Your PayPal login, Venmo PIN, and Play+ card number are never written to our servers or visible to our support staff.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.